1) Who We Are

Vivas Sola operates the website viva-sola.com (the “Site”) and provides e-commerce products and related services (the “Services”).

Contact: support@viva-sola.com

2) Acceptance of Terms

By accessing or using the Site, creating an account, or placing an order, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use the Services.

3) Eligibility

• You must be at least 18 years old (or the age of majority in your jurisdiction).
• You represent that you have the legal capacity and authority to enter into these Terms.

4) Accounts

• You may need an account to access certain features (orders, saved addresses).
• You are responsible for safeguarding your credentials and all activity under your account.
• We may suspend or terminate accounts for violations, fraud, or misuse.

5) Products, Pricing & Availability

• We strive to display accurate product information; however, errors may occur.
• Prices, promotions, and availability are subject to change without notice.
• Displayed colors may vary by device; such variations are not defects.

6) Orders & Payments

• By placing an order, you authorize us and our payment processors to charge your selected payment method.
• We reserve the right to refuse or cancel orders (e.g., suspected fraud, pricing/stock errors).
• Taxes, duties, and shipping fees may apply depending on your location.
• Card data is processed by third-party processors and is not stored on our servers.

7) Shipping & Delivery

• Estimated delivery times are provided for convenience and are not guaranteed.
• Risk of loss passes to you upon delivery to the carrier, subject to applicable law.
• International shipments may be subject to customs clearance delays and charges.

8) Returns, Exchanges & Refunds

Please see our separate Returns Policy on the Site for full terms.

• Items must be returned in original condition within the stated return window.
• Refunds are issued to the original payment method after inspection.
• Original shipping fees may be non-refundable unless required by law.

9) Promotions & Gift Cards

• Promotional offers are subject to specific terms and may be modified or withdrawn at any time.
• Gift cards and promo codes are non-refundable and may have expiration dates where permitted by law.

10) User Content (Reviews, Comments)

• By submitting content, you grant Vivas Sola a non-exclusive, worldwide, royalty-free license to use, reproduce, and display such content for the Site and Services.
• You must not submit unlawful, defamatory, infringing, or misleading content.
• We may remove or moderate content at our discretion.

11) Intellectual Property

All Site materials (text, designs, logos, graphics, photos, and code) are owned by or licensed to Vivas Sola and are protected by intellectual property laws. You may not copy, modify, distribute, or exploit any content without our prior written consent.

12) Acceptable Use

• Do not use the Site for illegal purposes or to violate any laws or regulations.
• Do not interfere with Site security, integrity, or performance.
• Do not engage in fraud, abusive behavior, scraping, or unauthorized access.

13) Third-Party Services & Links

The Site may link to third-party websites or integrate third-party services (e.g., payments, analytics, shipping). We are not responsible for their content, terms, or practices. Review their policies before providing information or using their services.

14) Privacy

Your use of the Services is also governed by our Privacy Policy, which explains how we collect and process personal information. Please review it carefully.

15) Disclaimer of Warranties

To the maximum extent permitted by law, the Site and Services are provided “as is” and “as available” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement.

16) Limitation of Liability

To the fullest extent permitted by law, Vivas Sola and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or loss of profits or data, arising from or related to your use of the Site or purchase of products. Our aggregate liability for any claim will not exceed the amount you paid for the product(s) giving rise to the claim.

17) Indemnification

You agree to indemnify, defend, and hold harmless Vivas Sola and its officers, employees, and partners from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your breach of these Terms or your misuse of the Services.

18) Compliance, Customs & Export

• You are responsible for complying with local laws applicable to your use of the Services.
• International customers are responsible for customs duties, taxes, and import compliance.
• You agree not to use our products or Services in violation of export control or sanctions laws.

19) Suspension & Termination

We may suspend or terminate access to the Services at any time, with or without notice, for violations of these Terms, suspected fraud, or to protect the integrity and security of the Site.

20) Governing Law & Dispute Resolution

• These Terms are governed by the laws of the jurisdiction where Vivas Sola is established, without regard to conflict-of-laws rules.
• Courts in that jurisdiction shall have exclusive jurisdiction over disputes, unless mandatory local law provides otherwise.
• You agree to first contact us to attempt an informal resolution before filing any claim.

21) Changes to the Terms

We may update these Terms from time to time. The “Last updated” date shows the latest version. Continued use of the Site after changes means you accept the updated Terms.

22) Contact

Questions about these Terms? Contact us at support@viva-sola.com.