1) Who We Are

Vivas Sola operates the website viva-sola.com (the “Site”) and provides e-commerce products and related services (the “Services”). For data protection purposes, Vivas Sola is the data “controller” for your personal information collected through the Site.

Contact: support@viva-sola.com

2) Information We Collect

• Identity & Contact Data: name, email address, phone number, billing and shipping addresses.
• Order & Payment Data: order details, transaction amounts, limited payment information. Card data is processed securely by our payment processors and is not stored on our servers.
• Account Data: username, password (hashed), preferences, saved addresses.
• Usage & Device Data: IP address, browser type, device identifiers, pages viewed, time stamps, referral URLs.
• Cookies & Similar Technologies: small files placed on your device; see the “Cookies” section below.
• Communications: messages you send us (email, forms, social media), support requests, reviews.
• Marketing Data: your marketing preferences and interaction with campaigns.

3) How We Use Your Information

• To operate and provide the Site and Services.
• To process orders, payments, deliveries, and returns.
• To communicate with you about your orders, account, or support requests.
• To personalize content, remember preferences, and improve user experience.
• To analyze site performance and prevent fraud, abuse, and security incidents.
• To send marketing communications (only if you have opted in or where permitted by law). You can opt out at any time.
• To comply with legal obligations and enforce our terms.

4) Legal Bases for Processing (EEA/UK)

• Contract: to fulfill orders and provide Services you request.
• Consent: for optional cookies/marketing. You may withdraw consent at any time.
• Legitimate Interests: to secure and improve our Services, prevent fraud, and analyze usage (balanced against your rights).
• Legal Obligation: to meet tax, accounting, and regulatory requirements.

5) Sharing Your Information

We share personal information with trusted third parties only as needed to provide our Services:

• Payment processors to securely process payments.
• Shipping and logistics partners to deliver orders and handle returns.
• Analytics and advertising providers to understand site usage and, where permitted, run campaigns.
• IT/hosting and security providers for website operations and data protection.
• Professional advisers (legal, accounting) and authorities when required by law.

We do not sell your personal information.

6) Cookies & Similar Technologies

We use cookies, pixels, and local storage to make the Site work and to enhance your experience. Types include:

• Strictly necessary: essential for core functions (cart, checkout, security).
• Performance/analytics: help us understand how visitors use the Site.
• Functional: remember preferences such as language and region.
• Advertising (optional): to deliver and measure ads where permitted.

You can control cookies via your browser settings. If required in your region, we display a consent banner allowing you to accept or reject non-essential cookies.

7) Retention

We keep personal information only as long as necessary for the purposes set out in this policy, including to comply with legal, accounting, or reporting obligations. Typical retention: order records up to 7 years; account data until you delete your account; analytics data per provider defaults.

8) International Transfers

Your information may be processed in countries other than your own. Where applicable, we rely on appropriate safeguards (such as Standard Contractual Clauses) to protect your data during transfers.

9) Security

We implement administrative, technical, and physical safeguards to protect personal information (encryption in transit (HTTPS), access controls, backups). However, no method of transmission or storage is 100% secure.

10) Your Rights

• EEA/UK (GDPR): right to access, rectify, erase, restrict, object, portability, and to withdraw consent.
• California (CCPA/CPRA): right to know, delete, correct, and opt out of sharing for cross-context behavioral advertising; no retaliation for exercising rights.
• Brazil (LGPD) & other regions: similar rights may apply under local laws.

To exercise your rights, contact us at support@viva-sola.com. We may need to verify your identity before fulfilling your request.

11) Children’s Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will take appropriate steps to remove it.

12) Third-Party Links

Our Site may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to review their policies.

13) Email & Marketing Preferences

You can unsubscribe from marketing emails at any time using the “unsubscribe” link in our emails or by contacting us. We will still send essential service messages (e.g., order updates).

14) Do Not Track

Some browsers offer “Do Not Track.” Because there is no con